19.5. FAQ¶
- The FAQ is a commonly asked questions related to a particular topic.
- FAQ’s are normally termed as single questions or multiple questions with answers.
- FAQ’s are created under categories.
- The questions and answers are created based on the categories.
- Only the System/Root Admin has the rights to manage the FAQ’s.
Procedure to create FAQ’s:
• Step 1: Create FAQ Categories• Step 2: Create FAQ Questions and Answers for the categories
To access FAQ’s:
19.5.1. Create New FAQ Categories¶
To create FAQ categories:
19.5.1.2. Edit and Delete FAQ¶
To edit FAQ:
Click Edit . The Edit FAQ screen appears with the chosen fields to be edited.
To delete FAQ:
Click Delete . An alert box is displayed with the following message: “Are you sure you want to delete the FAQ <The FAQ question to be deleted?>“, click Ok or Cancel.
19.5.2. Edit and Delete FAQ Categories¶
To edit FAQ Categories:
Click Edit . The Edit FAQ Categories screen appears with the chosen fields to be edited.
To delete FAQ Categories:
Click Delete . An alert box is displayed with the following message: “Do you want to delete the FAQ category name? “, click Ok or Cancel.
Note
To delete the FAQ categories, the entire FAQ question within the particular category must be deleted first, and then only the category can be deleted.